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423.894.1175

Studio 59 - an AVEDA Salon and Spa

Guidelines

Guidelines

Payment: We accept Visa, MasterCard, AMEX and Discover. Sorry, we do not accept personal checks. We also accept purchases over the phone.  We offer online gift certificate purchases.

Gratuity: Gratuities are at your discretion and are not included with any service or gift card. You may include gratuities at checkout. 

Cancellations: We request a 24 notice to cancel or reschedule. After one missed appointment, future appointments will require a credit card # and will be charged the value of the service(s) missed.  If you are running late to a scheduled appointment, please notify us so we may make necessary adjustments.  if you are running more than 10 minutes late, it may be necessary to reschedule your appoinment.

Returns: If you are not satisfied with a product, please return within one week of purchase for store credit. We cannot give cash refunds for returned merchandise, gift cards, or services. Cosmetics cannot be returned or exchanged.

Reservations: To reserve 3 or more services, we require a credit card #. Appointments scheduled by a second party will require a credit card #. The credit card will be charged if the appointment(s) is missed.